Overview

Our refund and returns policy lasts 30 days. If its 30 days or less to the course or program start date we can rebook you onto another course at another time. If it’s greater than 30 days until the course start date we can offer you a full refund. Please contact us directly. If the course start date is less than 14 days away we cannot offer you a refund as the money may well already be spent on provisioning for the course. It also doesn’t offer us enough time to find a replacement to fill your spot. 

Several courses are exempt from being returned. If we are hiring a specialised instructor we have to ensure we have enough participants to cover all the costs of the course. Therefore we are unable to offer refunds for these courses. 

Additional non-returnable items:

  • Gift cards
  • Used Equipment

To complete your return, we require your booking details

There are certain situations where only partial refunds are granted:

Refunds

Once your return request has been approved we will send you an email to notify you that we have received your return request and are processing it. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced courses may be refunded. Sale or discounted courses cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] 

Gifts

If you have purchased a course as a gift and the recipient cannot attend or needs to change the dates. We can return monies owed to you or rebook the gift on another course. Please discuss this in person

Need help?

Contact us at [email protected] for questions related to refunds and returns.